Cockroaches at Restaurants
I was about 10 and had never seen a cockroach when it was disclosed to the newspaper that one of my favorite restaurants downtown was infested with them. The story broke through an anonymous source and sent shock waves through the community. The restaurant's handling of the story was of interest. Instead of denying the anonymous accusations as baseless and without merit, and they came back in follow-up stories with the attitude that "every restaurant has cockroaches." This did not calm anyone, though it's likely true. We didn't head back to our favorite spot for awhile, but they've expanded recently and are doing brisk business. Then only a few months ago I was eating an awesome burrito in the middle of the night and watching cockroaches climb up a wall in the back of the restaurant. If your food is good, people will forgive a lot.