Most of my furniture has been bought flat-packed and assembled in my living room. It comes with illustrated instructions so that even those who've never learned to read can still enjoy the same coffee tables and computer desks. Of the dozens of flat-packed furniture I've put together, only one item arrived with missing parts. I convinced myself that all of the parts were there, and that these guys pack thousands of boxes a day -- there's no way they screwed up on the one I bought -- so I must just be doing it wrong. I spent a good 12-pack staring at those parts before calling the store. The apologized, sent the missing part, and balance was restored to my modular furniture lifestyle. I also learned the value in not assuming that I'm insane.